Report Overview

Australian Consumer Behavioural Survey – 2020 Part 1: Working from Home

This survey report on working from home is the first of three reports based on a behavioural change survey conducted by Venture Insights and commissioned by NBN Co (completed 28^th April 2020). The aim of the survey was to understand how new needs due to COVID-19 had changed consumer broadband and technology usage.

The survey was conducted nationally across Australia for 1,006 respondents, all with a broadband connection, and with a representative survey sample across demographic and regional groupings.

Contents

Background

Survey data

List of charts/tables

Figure 1. Prior to COVID-19 (before 1 March) did you work from home? (Respondents who were in part or full time employment)

Figure 2. After the COVID-19 crisis started (from 1 March), did you start working from home and/or increase your number of days working from home? (Respondents who were in part or full time employment)

Figure 3. Do you agree or disagree with the following statements?

Figure 4. Since COVID-19 (from 1 March), tick all of the areas where you or your household members have improved the home internet setup

Figure 5. How many new devices (laptops, ipads, webcams, Wi-Fi extenders etc) has your household purchased during the COVID-19 crisis (from 1 March) to support your online activities such as education and working from home etc.?

Figure 6. How much money do you estimate you have spent on your home internet setup and devices to support your household online activities since the COVID-19 crisis started (from 1 March)?

Figure 7. On a scale of 1 (not important) – 5 (very important), importance of broadband access and internet services