Report Overview
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Some recovery, more to come: UK broadband, telephony and pay TV trends Q1 2021
- PublisherVenture Insights.
- Publish Date June 2, 2021
- Sector Broadband, Media, Telecom, Television, UK Broadband.
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Contents
Executive summary: Some recovery, more to come
Volume acceleration continues, but for how long?
Revenue growth recovers a bit, with much more to come
Diverging fortunes across the operators
ARPU still dipping for most
New customer pricing gently rising
Backbook pricing pressure partly driven by Ofcom-mandated notifications
Price rises to return in force next quarter
Full fibre and ultrafast adoption: progress slowed but not stopped
Q1 2021 trends: BT leads the broadband market shock
High speed broadband adoption continues to grow
Q1 2021 trends: line rental net adds drop back
Q1 2021 trends: pay TV still strong, Sky leads the way
Broadband subscribers
Consumer revenue
In/out-of-contract and existing/new customer pricing
Front/backbook pricing differential from Ofcom
Wholesale price control and Openreach’s new discounted pricing
Full fibre regulation
Subscriber and subscriber ARPU growth
Big 4 versus smaller player broadband growth
Ofcom broadband complaints
Pricing outside the ‘top four’
New customer pricing outside the ‘top four’
‘Top four’ ultrafast broadband pricing for new customers
Summary of recent price rises
Disclaimer
Figures
Market net additions
RGU and subscriber growth
RGU ARPU, volume and revenue growth
Subscriber ARPU, volume, and revenue growth
Average RGU growth by operator
Consumer revenue growth by operator
Subscriber ARPU growth
RGU ARPU growth
Broadband entry level pricing, new customers (£/month)
Broadband superfast pricing, new customers (£/month)
Contract status of customers by provider, September 2019
Proportion of revenue at risk if OOC customers switched to …
Existing customer pricing changes
Openreach full fibre adoption where available
BT Consumer ultrafast (>100Mbps) adoption where available
Broadband organic net adds (000)
Broadband organic subscriber growth
High speed net adds (000)
High speed penetration of broadband bases
Line rental net additions (000)
Line rental subscriber growth
Pay TV net additions (000)
Pay TV subscriber growth
Broadband subscribers and net adds
Consumer revenue and revenue growth
Unlimited entry level broadband, in/out-of-contract pricing
September 2019 pricing differential figures (£/month)
November 2018 pricing differential figures (£/month)
Openreach wholesale pricing (£/month, excluding VAT)
Ofcom’s copper and full fibre new regulation summary
Average subscriber growth by operator
Subscriber ARPU growth by operator
Broadband net adds (000)
Broadband subscriber growth
Broadband complaints per 100,000 customers
Unlimited broadband dual-play, new customer pricing (£/month)
Pricing outside the ‘top four’ (£/month), lowest price available
Ultrafast offers and pricing by provider, £ per month
Ultrafast broadband pricing by provider
2021 price rises
2020 price rises
2019 price rises
2018 price rises
2017 price rises