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TalkTalk Group FY 2010/11 results: solid financial performance despite high churn - Venture Insights

Report Overview

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TalkTalk Group FY 2010/11 results: solid financial performance despite high churn

PublisherEnders Analysis.
Publish Date May 22, 2011
Sector Fixed Line (Internet and Voice).
Company TalkTalk.

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TTG’s full year results were, in the most important respects, solid, despite customer service issues and high churn caused by the migration of former Tiscali customers onto a single set of platforms

We remain cautious about the speed with which churn can be reduced, but there is little sign of the problem spreading beyond the former Tiscali base

Operating leverage and cost reduction have been impressive and give us confidence that new financial guidance will be met, although other sources of growth remain elusive